FAQ

 

FAQ

1. What products do you offer?

We offer a wide range of print on demand products, including clothing such as sporst bras and swimwear.  All products are designed in Finland  and printed in collaboration with Printful.

2. How does the ordering process work?

When you place an order on our website, Printful processes your order, prints the design on the chosen product, and ships it directly to you. During the order process, you will receive email notifications about the status of your order.

3. How long does delivery take?

Delivery time depends on your location and the shipping method chosen. In Europe, delivery usually takes 5–10 business days. You will receive a tracking number to monitor the progress of your package.

4. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and online bank transfers.

5. Can I cancel or change my order?

Orders are processed quickly by Printful, so making changes or cancellations is only possible for a short time after placing the order. If you wish to make changes, please contact us immediately at elisa.ronkainen@saunalahti.fi 

6. What should I do if the product is defective or incorrect?

If you receive a defective or incorrect product, please contact our customer service within 14 days of receiving the order. Send us pictures of the defect or incorrect product, and we will handle the issue by either replacing the product or refunding your money.

7. Can I return products?

You have the right to return the product within 14 days of receiving it. Please contact customer service, and we will provide you with instructions via email.

Since products are made to order, we recommend measuring to ensure you order the correct size product.

8. Do you offer discounts or promotions?

Join our newsletter and follow us on social media to get information about upcoming offers.

9. How should I care for printed clothing?

We recommend washing printed clothing inside out in according to the washing instructions and avoiding harsh detergents and tumble drying to keep the print in good condition for a long time.

10. Where are the products made?

Our products are made at Printful's production facilities worldwide, including in Europe. This ensures fast delivery and high quality.If you have any other questions, please do not hesitate to contact us at elisa.ronkainen@saunalahti.fi  or call us at +358 451299497